Extraordinary Customer Service and Commitment

Alberto Caballero, president of Entrench Civil Contractors in Hobbs, New Mexico, came to ConExpo 2014 in Las Vegas looking to buy a curb machine. Having specialized in the installation of utilities and pipeline construction for a number of years and subcontracting out the curb and sidewalk work, Alberto made the decision to add a slipform machine to their arsenal and perform the concrete work themselves. After talking with a competitive manufacturer who couldn’t deliver a machine in Alberto’s timeframe, he brought Freddie Montes, his general manager, to the Power Curbers booth, where they met Regional Sales Manager Steve Milam. Steve spent one-on-one time with them, walking them through the entire slipform process and answering all their questions. Freddie even hopped up the ladder of a 5700-C with a broken leg in a cast!


“From the moment we met Mr. Milam at ConExpo, we felt comfortable with him. He was straightforward with information, was very informative, and was never pushy. We never felt as if we were dealing with a used car salesman, as is often the case when we are buying a new piece of equipment,” wrote Alberto in a letter to the Power Curbers Management Team. “He kept his word to us. The molds were made and shipped on time and the Power Curber was delivered as promised, when promised.”


When Entrench’s factory-rebuilt 2006 5700-Super-B was delivered to their jobsite in Midland, Texas, Power Curbers Regional Service Manager Steve Carlton was there to provide hands-on training to get the Entrench crew up and running. “What a true asset you have with Steve Carlton. It was a great pleasure working wtih him, “Alberto’s letter says. “The training and knowledge he shared with us was invaluable. His patience and the professionalism he demonstrated with my crew was admirable. It is obvious he is a Power Curber expert and it gives me great comfort knowing that we can count on his experience and assistance if and when we need it.”


“After dealing with Mr. Milam and Mr. Carlton, I can tell you that buying any machine other than a Power Curber is no longer a consideration. You have earned a lifetime customer of Power Curbers,” Alberto wrote. “The type of service your staff has provided Entrench is a rarity in today’s world and I want to compliment you for having such a superior, honest, and professional staff. Extraordinary customer service and commitment like this is uncommon and yet Power Curbers is excelling in this area!”


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